Comparison

OT1-Pro vs Tidio

Tidio is a website live chat tool with a chatbot bolted on. OT1-Pro is a unified social inbox built for businesses that sell on WhatsApp, Instagram, Facebook, and Telegram — with an AI sales agent that closes deals across every channel.

Start Free with OT1-Pro

No credit card required · Free plan available

Feature-by-feature comparison

Feature OT1-Pro Tidio
Website live chat ⚠️ Coming soon ✅ Core feature
WhatsApp Business ✅ Cloud API + QR ⚠️ Add-on, paid plans only
Instagram DMs ✅ Native ✅
Facebook Messenger ✅ ✅
Telegram ✅ ❌ Not supported
AI sales responder ✅ Generative, multi-language ⚠️ Lyro AI — Plus plan only
AI lead scoring ✅ Automatic 0–100 ❌
AI-human handoff ✅ Automatic on intent ⚠️ Manual only
Free plan with AI ✅ ❌ AI is paid only
Pricing model Flat per team Per-conversation, scales with traffic

Where OT1-Pro wins

Three areas where OT1-Pro is the better fit if you sell on social.

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Built for Social, Not for Widgets

Tidio's home turf is the website chat widget. WhatsApp and Instagram are tacked on as upsells. OT1-Pro is built social-first — WhatsApp Business, Instagram DMs, Facebook Messenger, and Telegram are first-class citizens with native API integrations, not bolt-ons.

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AI Included on the Free Plan

Tidio's Lyro AI is locked behind the Plus plan ($749/mo) and charges per conversation. OT1-Pro includes a generative AI sales agent on every plan — including the free tier — that learns your products, qualifies leads, and closes deals in any language.

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Predictable Flat Pricing

Tidio prices per conversation, so a viral campaign or busy week can blow up your bill. OT1-Pro uses flat team-based pricing — your cost is predictable whether you handle 100 messages or 100,000. No surprise overage charges.

Common questions about switching from Tidio

OT1-Pro is the right alternative to Tidio if most of your sales conversations happen on WhatsApp, Instagram, Facebook, or Telegram — not on your website chat widget. Tidio shines as a website live chat tool. OT1-Pro shines for businesses where customers DM, not browse to your homepage to chat.
Yes — and it's included free. Tidio charges $749/month for Lyro AI plus per-conversation fees. OT1-Pro includes a generative AI sales agent on every plan, including the free tier. The AI is trained on your products, pricing, and brand voice, and it qualifies leads, handles objections, and closes deals across all your channels in any language.
Yes. The migration path is straightforward: connect your WhatsApp Business number, Instagram, Facebook Page, and Telegram bot to OT1-Pro in a few minutes. New conversations flow into OT1-Pro immediately. You can keep Tidio running for the website chat widget if you still need that, or wait for OT1-Pro's upcoming web widget.

Try OT1-Pro free — no credit card required

Join social-first businesses that switched from Tidio to close more deals on WhatsApp and Instagram with AI.

Start Free with OT1-Pro

No credit card required · Free plan available