Support Teams

Unified Inbox for Support Teams

Every Customer Question in One Queue — With AI Handling 70% Automatically

Support teams juggle Zendesk, WhatsApp, Instagram DMs, and email — hitting SLA targets on none. OT1-Pro unifies every support channel with AI auto-resolving routine questions so agents focus on complex cases.

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Real results for Support Teams

First-response time

< 30s

across all channels

AI resolution rate

72%

FAQ, order status, sizing

Agent utilization

65%

healthy, not burnout

Why Support Teams Need a Unified Inbox

Support teams struggle with channel fragmentation:

  • ✗ FAQs get answered 100 times a week by expensive human agents.
  • ✗ Response SLAs vary by channel — WhatsApp expects instant, email tolerates hours, tickets get lost.
  • ✗ Same customer asks the same question on 3 channels — nobody sees the duplication.
  • ✗ CSAT drops because agents burn out on repetitive questions instead of solving hard ones.

What OT1-Pro Does for Support Teams

Six ways a unified inbox with AI transforms daily work.

🤖

AI FAQ Resolution

Product info, order status, return policy, shipping — AI answers instantly from your knowledge base.

📦

Order Lookup

Direct integration with Shopify/WooCommerce — AI checks orders and gives accurate updates.

💬

Sentiment-Based Escalation

Frustrated customers auto-escalate to a human within 30 seconds.

🎫

Cross-Channel Ticketing

Same customer asking on WhatsApp + email? One ticket, one thread.

📊

SLA Enforcement

Response-time targets per channel, auto-alerts when at risk.

👥

Skill-Based Routing

Technical questions to tech support, billing to finance, complaints to seniors.

Unified Inbox for Other Teams

Unified Inbox for Engineering Managers Unified Inbox for Sales Teams Unified Inbox for Agencies Unified Inbox for Customer Success Teams Unified Inbox for Devops Teams Unified Inbox for Hr Teams Unified Inbox for Marketing Teams

Frequently Asked Questions

For most B2C and mid-market — yes. For enterprise with complex ticket routing, OT1-Pro complements the helpdesk on messaging channels.
You upload your product catalog, FAQs, and policies. AI answers from that knowledge base — never invents.
Customer is told a human is joining. The agent sees full conversation context — no repeated questions.
Yes — WhatsApp 2 min, Instagram 5 min, email 2 hours are configurable per channel + priority.

Ready to Unify Your Inbox?

One inbox for every channel, AI that works 24/7, permanent free tier. Setup in 10 minutes.

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