Ecommerce

Handle Every WhatsApp and Instagram Order — Even at 2 AM

MENA ecommerce customers message on WhatsApp, Instagram, Facebook, and Telegram — mostly between 8 PM and 1 AM when your team is asleep. OT1-Pro's AI answers pricing, shipping, and order questions instantly in Egyptian Arabic — turning overnight ad traffic into next-day deliveries.

Start Free عرض الأسعار

From $8/month · Free plan available · Talk to founder on WhatsApp +20 102 636 1218

Real results for MENA ecommerce stores

متوسط أول رد

< 30s

مقابل 4+ ساعات قبلًا

رسائل يتعامل معها الذكاء الاصطناعي

87%

بدون وقت وكيل

Overnight leads captured

+65%

vs manual reply team

AI cost per response

~$0.02

vs $2+ per manual reply

The overnight-ad-traffic problem, honestly

You already know this if you sell on Instagram and WhatsApp in Egypt or the Gulf. Meta's own data confirms MENA shoppers are most active on Instagram and WhatsApp between 8 PM and midnight. In Egypt, message peaks land between 10 PM and 12:30 AM — the exact window your team is asleep.

Here is what actually happens on a busy ad night for a typical MENA storefront:

  • ✗You spend 3,000 EGP on Facebook/Instagram ads during the evening prime slot.
  • ✗That produces 180+ DMs and WhatsApp messages between 8 PM and 1 AM.
  • ✗Your team replies to the first 30 messages, then goes to sleep.
  • ✗The remaining 150 leads see no reply until 10 AM the next day.
  • ✗By morning, 90+ have gone cold or bought from a competitor who replied faster.
  • ✗Your effective ROAS is half what your ad manager reports — because half your leads were never engaged.

The uncomfortable truth: Most MENA stores don't have an ad problem. They have a reply-time problem that makes their ads look worse than they are. Studies of MENA D2C brands show lead-to-sale conversion drops roughly 60% when first-response time exceeds 2 hours.

What the AI handles for your MENA store

90% of ecommerce WhatsApp and Instagram messages fall into these categories. The AI handles them in the customer's dialect, using your catalog as its knowledge base.

📦

Order status

"وين طلبي؟", "When will it arrive?" The AI checks Shopify/Salla/Zid and gives accurate updates in the customer's language.

💰

Pricing questions

"بكام؟", "How much is size M?" — instant reply using your live price list. No customer waits.

🚚

Shipping cost

"الشحن كام للاسكندرية؟" The AI reads your shipping-zone table and quotes the correct EGP amount instantly.

📐

Sizing & specs

Answers dimensions, colors, materials, and compatibility from your product catalog. Sends the product page link automatically.

💳

COD / payment

Confirms cash-on-delivery, collects address and preferred delivery window, hands your fulfillment team a clean order summary.

↩️

Returns & exchanges

Explains your return policy in Egyptian Arabic, collects order numbers, and initiates the return flow without human involvement.

🎁

Upsell prompts

"لو ضيفتي أي حاجة تانية الشحن ببلاش" — the AI weaves in your free-shipping threshold naturally to raise AOV.

🛍️

Pre-sale qualification

Recommends products based on customer budget and needs, then sends direct product page link.

💬

Comment-to-DM

Instagram comments like "سعر؟" on your ads get auto-DMed with price and product link — capturing leads who never message directly.

Real reply templates (Egyptian Arabic)

Generic auto-replies kill conversions. These are the templates working for MENA storefronts right now — you can copy them straight into your AI settings.

Availability + upsell template

أيوة يا فندم، ده متاح في المقاس اللي انتي عايزاه 👗
سعره ٤٥٠ جنيه + ٥٠ جنيه شحن للقاهرة (٧٠ جنيه لباقي المحافظات).
لو ضيفتي معاه أي حاجة تانية الشحن يبقى ببلاش 🎁
عايزة أحفظلك المقاس ده وأرسل الطلب؟

Why it works: confirms availability instantly, transparent pricing, soft upsell (free shipping), soft-commitment close instead of a hard "buy now".

Overnight auto-reply (fires after 10 PM)

مرحبا 👋 استلمنا رسالتك.
فريقنا هيرد عليكي بالتفصيل الصبح الساعة ٩، بس علشان مايفوتنيش سؤالك، لو حابة تكتبي المقاس اللي عايزاه والمدينة، هجاوبك مع أول رد بكل التفاصيل 💛

Why it works: acknowledges immediately (customer feels heard), sets honest expectation, captures qualifying info while intent is still hot — so the morning reply is a closer, not a discovery call.

COD order confirmation

تمام يا فندم، هنسجّل طلبك دفع عند الاستلام 📦
محتاجين منك:
1️⃣ الاسم بالكامل
2️⃣ رقم موبايل احتياطي
3️⃣ العنوان (شارع + رقم + دور + شقة)
4️⃣ ميعاد التوصيل المفضل: صباحاً / بعد الظهر / مساءً

Why it works: structured data collection prevents missed digits in phone numbers and wrong-district deliveries — the #1 cause of failed COD deliveries in Egypt.

Works with your store platform

Native integrations with the ecommerce platforms MENA storefronts actually use.

Salla

Native webhook. Orders, abandoned carts, shipment status all trigger WA/IG flows.

Zid

Webhook integration. New-order notifications, review requests, return handling.

Shopify

Native app. Cart abandonment recovery via WhatsApp, order confirmations, delivery tracking.

WooCommerce

REST API integration. Two-way sync of order status and customer messages.

Plus MENA logistics: Bosta, Aramex, ShipBlu, R2S — shipment webhooks push tracking updates to customers automatically as WhatsApp messages ("طلبك خرج للتوصيل").

All your sales channels in one inbox

MENA shoppers switch between WhatsApp, Instagram, Facebook, and Telegram in one buying journey. You shouldn't need 4 different apps to keep up.

WhatsApp Business

Order inquiries, product questions, COD confirmations, post-purchase support. Native Cloud API — no BSP middleman.

Instagram Direct

DMs from product posts, story replies, shopping tags, ad-driven inquiries. Full comment-to-DM automation.

Facebook Messenger

Messenger conversations from Facebook ads, Page visitors, and comment auto-replies.

Telegram

For your VIP customers and B2B clients who prefer Telegram over WhatsApp for support.

Setup: from zero to first AI reply in one hour

Most MENA storefronts are live within an evening. Here is the exact playbook:

  1. 1. Connect WhatsApp Business + Instagram + Facebook Page

    Use OT1-Pro's guided onboarding — if your Meta Business account is straightforward, this takes 15 minutes. WhatsApp requires a business phone number and Meta Cloud API setup, both handled inline.

  2. 2. Import your product catalog + shipping zones

    One-time setup. Paste your product list, pricing, size chart, and shipping-cost-by-city table. The AI uses this as its knowledge base — it never guesses prices or shipping costs, only reads from what you provided. Update any time from Settings → AI Prompt.

  3. 3. Set your AI tone: Egyptian dialect, casual, brand voice

    Match how your customers actually talk. The AI will reply in the same register — never formal Arabic that feels like a government office. You can also upload example replies your best sales agent has sent, and the AI learns from them.

  4. 4. Enable comment-to-DM automation on your ad posts

    One toggle. Every "بكام؟" comment on your Facebook or Instagram ad becomes a private DM with the price and product link — no cold leads left in public comments where competitors can steal them.

  5. 5. Connect your store platform (Salla / Zid / Shopify)

    Webhook setup takes 15 minutes with our step-by-step guide. Once connected, order status, abandoned cart, and shipment updates fire into WhatsApp/IG/Messenger automatically.

Before OT1-Pro vs. after — a realistic 30-day comparison

Based on aggregated data from MENA D2C stores in the $5k–$50k/month revenue range during their first month.

Metric Before After (30 days)
Median first-response time 4–12 hours < 30 seconds
Overnight messages replied to ~15% ~95%
Messages requiring human touch 100% ~30%
Human agent capacity 80–120 chats/day 300–500 chats/day (AI does the rest)
محادثات فائتة 30–50% <5%
ROAS on Meta ads (attributed) 2.1x 3.4x
Customer satisfaction (WhatsApp poll) 3.4/5 4.6/5

Note: these are aggregated benchmarks. Individual results depend on ad spend, product catalog quality, and how much of your AI configuration you complete.

Which plan for which stage

Ecommerce-focused breakdown so you pick the right tier the first time.

الأساسية — 8$/شهر

Testing a product · Solo dropshipper

  • ✓1 connected page (WhatsApp OR Instagram OR Messenger)
  • ✓100 رد بالذكاء الاصطناعي شهرياً
  • ✓Egyptian Arabic AI
  • ✓Store integration (Salla/Zid/Shopify)

Right when: you are validating a new product with $50–200/day ad spend and want to see if AI replies convert before scaling.

المبتدئة — 29$/شهر

$5k–$50k/month store · Growing

  • ✓3 connected pages (all 4 platforms available)
  • ✓500 AI responses/month
  • ✓Lead scoring + assignment rules
  • ✓3 أعضاء فريق
  • ✓COD confirmation flows

Right when: you have a running store, 2–3 team members, and want AI + human agents to work together.

الاحترافية — 79$/شهر

$50k+/month store · Scaling

  • ✓5 connected pages · all platforms
  • ✓2,000 AI responses/month
  • ✓Advanced analytics + reporting
  • ✓AI bulk campaigns (WhatsApp broadcasts)
  • ✓10 team members · priority support

Right when: you are running multiple brands or high-volume campaigns and need proper analytics + broadcast tooling.

See all plans & features →

Ecommerce FAQ

Yes to all three. Shopify via native app. Salla and Zid via webhook. Order events, abandoned-cart triggers, and shipment status updates fire into WhatsApp/Instagram/Messenger automatically. WooCommerce is also supported via REST API. Setup takes 15 minutes per platform with our step-by-step guides.
Yes. OT1-Pro routes AI replies through Anthropic Claude via our NaraRouter gateway. Claude handles Egyptian, Gulf, and Levantine Arabic natively — including code-switching like "عايز الأبيض medium please", casual dialect, common misspellings, and product-specific slang. You can also fine-tune the AI's tone in Settings → AI Prompt.
The AI replies instantly 24/7 using your product catalog, prices, and shipping zones. Studies of MENA D2C brands show lead-to-sale conversion drops 60% when response time exceeds 2 hours — the AI eliminates this window. You can also set a specific "after-hours" template that acknowledges the message and captures qualifying info while the human team is asleep.
Yes. Webhook-based integration with Bosta, Aramex, ShipBlu, R2S, and other MENA logistics providers automatically pushes tracking updates as WhatsApp messages ("طلبك خرج للتوصيل" — your order is out for delivery). This typically reduces "where is my order?" support load by 60–70%.
The AI can only reference the data you provide — it cannot invent prices or claim stock it doesn't know about. If you update your pricing or catalog, the AI uses the new data immediately. Every AI reply is logged for review, and if you spot an incorrect answer you can correct the knowledge base once — the AI never repeats that mistake.
If a question falls outside the AI's knowledge, if the customer requests a human, or if sentiment analysis detects frustration, the conversation is immediately flagged, assigned to an available agent, and appears in the human queue with full history. No customer is stuck talking to a bot.
Yes. OT1-Pro supports segment-based WhatsApp broadcast campaigns with template messages, opt-in tracking, and Meta compliance. Available on the Pro plan and above. If you send 20k+ broadcast messages per month, talk to us so we can walk through queueing and delivery-window strategy.
$8/month Basic covers 1 connected page + 100 AI responses (enough to test a new product). $29/month Starter covers 3 pages + 500 AI responses (right for a scaling store with 2–3 team members). Free plan is available with 20 AI responses/month, no credit card required — enough to test how the AI handles your real inbound messages before you commit.
Yes. Payment via Paymob for Egyptian storefronts (EGP), and Paddle for USD globally (handles VAT/tax compliance and issues proper invoices for GCC accounting).
MENA-hours support directly from the founder on WhatsApp: +20 102 636 1218. This is not a marketing line — it is how we actually support customers. Response time is under an hour during business hours and typically within 4 hours during evenings/weekends.

Stop losing overnight sales

Set up in one evening. Watch it capture leads while your team sleeps, from the very first night.

ابدأ مجاناً مع OT1-Pro

$8/month after free tier · No credit card required · Founder on WhatsApp